Transition, focus and forward: a 2019 Review from the CEO of EuroLine Windows
As we head into 2020, I begin this letter with a sense of pride in what the EuroLine team has accomplished over the last few months. It is remarkable how much we managed to achieve during this period of organizational change and economic uncertainty, not only in terms of financial performance, but also in our dedication to providing the best service and products to our clients across North America.
In the beginning of 2019, we unveiled a new logo that mirrors EuroLine’s continued focus on building products that are the pinnacle of innovation and beauty. This external change was accompanied by updates in our processes internally as we focused efforts on streamlining our production processes, and maintaining lead times. We exceeded our productivity and efficiency targets while maintaining our revenue, and a 95% client satisfaction rate across the board. This is truly a testament to the fantastic team we have working at EuroLine, as our ongoing success is only possible thanks to the passion and commitment each of our team members has shown our customers during this period of growth.
Now, with a new year in front of us, and more positive changes on the horizon, I am enthusiastic about the future of EuroLine. Earlier this month we announced our search for a new President. We are excited for the opportunity to bring on an outside perspective, with fresh passion to inspire more innovation within our organization. We also look forward to introducing new products to our loyal EuroLine clients. Amid these changes, we will remain focused on our commitment to improve and are confident in our ability to make a continued positive impact on the lives of both our employees and our customers. In closing, and with that in mind, I would like to express my deep gratitude and appreciation for the character and capabilities of the employees at EuroLine Windows.
Darren J. Mark, CEO